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We accept all major credit cards, debit cards which
have a credit card logo, and PayPal. You may also use your checking account electronically, just like a credit card.
All orders are processed using PAYPAL (www.paypal.com), via a SECURED, encrypted server. We do not obtain or maintain any customer financial information.
We are a PayPal Verified Establishment. |
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We are very serious when
it comes to the privacy of our customers. We DO NOT share, sell, bargain, barter, trade, or otherwise divulge any of
our customers information to any individual, entity, business, association, or other establishment.
Any information
gathered will be treated with complete care.
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We'll gladly
accept any item for exchange or refund, as long as the item remains in its original packaging AND unopened.
PLEASE
EMAIL US at info@magnoliaterrace.org TO OBTAIN AN RMA (Return Merchandise Authorization) before returning any item.
Items in their original condition
and packaging are able to be returned within 15 days from receipt for a refund less a 15% re-stocking fee. All
items that come back other than in their original condition and original packaging or later than the 15 day return period
will be refunded less a 50% re-packaging, correction and/or stock balance charge. The packaging of the item, must not be torn,
cut, written on or bent out of shape. The product must not have any sign of wear. The product must not have any sign
of wear. In the event that an item is shipped incorrectly or defective, it will be replaced/repaired at no charge (if
a refund is requested for it, then the restocking charge will still apply.) If the defective piece is sent back within 10
days, it is in it's original packaging, it has not been worn and we have more in stock, then it will be replaced. Any
other instance will be repaired. We do not refund shipping. If a package is returned without instructions it will be
treated as a refund. We strongly recommend insuring and tracking any return and packing them well as we can not take responsibility
for lost or damaged returns.
Just include a copy of the invoice with the RMA on it and
write a note on it of what you would like done and ship the package insured to:
Magnolia
Terrace
3412 Pemberton Sq. Blvd.
Suite 2-135
Vicksburg, MS 39180
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Please note that shipping
fees are non-refundable.
All orders placed Monday thru Friday before 5;00PM are shipped the next
business day. Orders placed after 5:00PM on Friday, and all orders placed on Saturday and Sunday will be processed to
be shipped on Monday.
***For International shipments, customs, duty and other
import related charges if collected in your country would be the responsibility of the purchaser. If an international
shipment is refused and the carrier demands duties to be paid, we will pay them and it will be charged to the customer in
addition to a $70 service/billing fee. If the courier service attempts delivery unsuccessfully, where the courier begins return
to sender procedure then all costs will be the responsibility of the customer and if the product is received by us, then only
the product value less it's appropriate restocking fee and less any extra costs incurred to our company (such as freight,
duties and duty related fees) will be refunded. |
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Any claim for
shortage must be made within 5 days of receipt of the shipment. The box must be kept for carrier inspection. Discarding the
box will waive rights to a claim.
Any claim for shipping refund on a late delivery must be made within 5 days of
the delivery.
Any claim for error in style must be made within 5 days of the delivery.
Any claim for
non-receipt of a package must be made within 30 days of the order being placed. |
Cancellations and Refused Orders |
Cancellations, refused orders (not accepted by
the purchaser from the delivery service) and undeliverable orders (incorrect address) on any product already shipped will
be treated as a return and incur the re-stocking fees. Refused orders will also be responsible for shipping costs. Orders
over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable, and the customer
must contact us to arrange re-shipping. |
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